Manager for Service Management
Telia Sverige ABBeskrivning
Are you a customer focused leader with strong commercial and operational expertise? Would you like to be a part of a highly skilled organization where we, among other things, contribute to great customer satisfaction by delivering Service Management services to Telia's largest enterprise customers? Then this could be the perfect role for you.
My name is Anna Peterson, leading the Customer Management unit within Customer Service and Delivery B2B in Sweden. We are now looking for an experienced manager to lead one of our three Service Management teams.
Ready to make better happen?
As a manager for Service Management, you will be responsible for leading your team in all aspects of Service Management commitments to Telia's enterprise customers. You will lead a team consisting of Senior- and Executive Service Managers, where you will create a work environment where your team thrives and develop their skills to meet current and future customer needs.
In this position you will drive customer satisfaction, employee engagement and contribute to the Key Performance Indicators of the Customer Management unit. You will also optimize the resources and capabilities needed to fulfill the delivery of Service Management according to existing customer agreements.
You will be part of the Customer Management leadership team, where you will work closely to peers who have the same responsibilities as yourself. You will also collaborate within areas of Life Cycle Solution and Change Management as well as within Customer and Operational Excellence.
We are working closely together, and the team spirit is central, as we together solve and manage our challenges with great commitment and willingness to contribute.
Is this you?
As a person, you are customer-focused with strong leadership skills who loves to drive improvement and change. You are a good communicator, well-structured and not afraid to speak up. You can break down strategy into action plans and achieve tangible results. You are a team player and are used to working with stakeholders within different parts and levels of an organization as well as representing Telia in, sometimes challenging, customer meetings.
Your experience:
Apply to join us!
If you would love to join our team, don't hesitate to apply! If you have any questions about this position, please contact our Talent Partner, Felicia Gårdare at felicia.gardare@teliacompany.com
We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis. Application deadline is 2025-02-07.
Background checks are a part of our recruitment process.
Welcome to Telia - Join us and make better happen!
My name is Anna Peterson, leading the Customer Management unit within Customer Service and Delivery B2B in Sweden. We are now looking for an experienced manager to lead one of our three Service Management teams.
Ready to make better happen?
As a manager for Service Management, you will be responsible for leading your team in all aspects of Service Management commitments to Telia's enterprise customers. You will lead a team consisting of Senior- and Executive Service Managers, where you will create a work environment where your team thrives and develop their skills to meet current and future customer needs.
In this position you will drive customer satisfaction, employee engagement and contribute to the Key Performance Indicators of the Customer Management unit. You will also optimize the resources and capabilities needed to fulfill the delivery of Service Management according to existing customer agreements.
You will be part of the Customer Management leadership team, where you will work closely to peers who have the same responsibilities as yourself. You will also collaborate within areas of Life Cycle Solution and Change Management as well as within Customer and Operational Excellence.
We are working closely together, and the team spirit is central, as we together solve and manage our challenges with great commitment and willingness to contribute.
Is this you?
As a person, you are customer-focused with strong leadership skills who loves to drive improvement and change. You are a good communicator, well-structured and not afraid to speak up. You can break down strategy into action plans and achieve tangible results. You are a team player and are used to working with stakeholders within different parts and levels of an organization as well as representing Telia in, sometimes challenging, customer meetings.
Your experience:
- University degree within business, engineering or equivalent.
- Minimum of 10 years relevant work experience within the IT or telecom industry.
- Extensive leadership experience documented and with good references.
- Experience in leading senior teams working with large enterprise customers.
- Experience in change management, how to build effective organizations, streamlining through synergies, create effective working methods through processes and routines.
- Fluent Swedish and English, both written and spoken.
- Certified within ITIL (merit)
Apply to join us!
If you would love to join our team, don't hesitate to apply! If you have any questions about this position, please contact our Talent Partner, Felicia Gårdare at felicia.gardare@teliacompany.com
We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis. Application deadline is 2025-02-07.
Background checks are a part of our recruitment process.
Welcome to Telia - Join us and make better happen!
Ansök till tjänsten
Manager for Service Management
Ansökningsperioden har avslutats
OM FÖRETAGET
Telia Sverige AB
Här kan du hitta och söka lediga jobb hos Telia. Telebolaget Telia, Telia Sverige AB, grundades redan år 1853 under namnet Kongl. Elecktriska Telegraf-Werket. Idag är Telia Sveriges största teleoperatör både sett till omsättningen och antal kunder. Telia Sverige ingår i koncernen Telia Company som är en nordisk teleoperatör, delvis ägd av svenska staten med huvudkontor i Stockholm.
