ServiceNow Specialist

Om jobbet

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story.
Cognizant is a global leader within Information Technology Services (Fortune 500 since 2011). The company was founded in 1994, and the Head Quarters is still in USA. Cognizant, which was originally Dun & Bradstreets own inhouse bureau, serves the market with vertical solutions for digital automation (cloud, AI, IoT and analytics). Cognizant operates in industries like Health Care, Life Science, Banking and Finance, Insurance, Retail, Production, Logistics, Energy etc and is a key player within the Digital revolution. Cognizant Global has a revenue of USD 17 billion and nearly 300 000 employees.

We are looking for a highly skilled ServiceNow Specialist with extensive knowledge in modules primarily HRSD, ITSM, and Service Portal to our office in Stockholm. The ideal candidate will have hands-on experience in analyzing, designing, developing/writing, and managing ServiceNow applications, with recent implementation experience in the HRSD module.

The role
In this role, you will translate business requirements into technical specifications and create deliverables in different phases of the project life-cycle by decomposing functionality into specifications and business rules. You will produce business requirement documents (BRD), functional specifications, and business process flows. You will analyze business processes and perform gap analysis, impact analysis, and feasibility studies.
You will liaise with onsite/offsite development teams on a daily basis to monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. You will gather business requirements by interfacing with internal and external stakeholders and conduct analysis for application development. Additionally, you will facilitate requirement workshops.
A detailed knowledge of Service Desk processes and ITIL standards is essential. You should have experience with ServiceNow implementation and knowledge in ServiceNow Orchestration. Good knowledge of ServiceNow Plugins, along with strong communication, presentation, and client handling skills, is required. Proficiency in Java Scripting and hands-on experience with ITIL process implementation is also necessary.
You will be responsible for custom application design and development on the ServiceNow platform, with hands-on design, development, and deployment experience. You should be adept at creating required information for reporting and dashboards.

Technical Expertise

• Knowledge in HRSD Life Cycle, ITSM
• Customisation and Administration of ServiceNow Core Modules
• ServiceNow Client side and Server Side Scripting.
• Data importing using Import Sets (Data Source/Import Sets/Transform Maps)
• Service portal knowledge.
• Administration and creation of interactive portals.
• Strong in ITIL processes.
• ServiceNow Orchestration
• Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports,
  integration, custom scripting and third party software integrations
• Obtain and analyze business requirements and document technical solutions
• Develop, design and rollout new application modules, workflows and catalog requests
• Research new functionality and recommend solutions that deliver customer value

Preferred Skills

• Understanding of Configuration Management as it relates to ITIL
• Web Services Integration (SOAP, REST, and JSON)
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• ITIL certification is a plus
• RSD ServiceNow Implementer Certification is a plus

Candidates should demonstrate experience in the following areas:

• Design and delivery of technical solutions based on the ServiceNow platform
• Leadership skills in technical initiatives
• Generating detailed documentation
• Communications that clearly articulate solutions and the ability to perform demonstrations

Language
Fluent in both English and Swedish, written as verbal.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.