Service Account Manager - Spare Parts

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Service Account Manager - Spare Parts

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will drive the spare parts business for project and aftermarket. Ensure the entire customer supply process, implementation and execution, in order to achieve a high level of service quality, operational efficiency, on time delivery, order growth and customer satisfaction- according to our growth strategy.

Your responsibilities

• Implement and drive identified strategical initiatives to grow spare parts business
• Collaborates with internal teams locally and globally (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction
• Assists with resolution of customer spare parts issues
• Supporting and participating in spare part audits with customers
• Participates in determining sales targets and estimated forecasts for spare parts business
• Prepares various analyses by market, and product
• Collaborates with internal teams as needed, locally and globally
• Optimize the value chain and logistic part: from supplier prices, lead times, internal systems, quoting systems, logistics and others
• Prepares price lists for review and approval and delivers customer quotations.
• Contribute to develop and maintain spare parts back-end costs repositories and front-end e-commerce tools.

Your background

• A Master of Science/bachelor's degree in any technology field
• Work experience with spare parts handling, Supply Chain management and logistics would be beneficial
• Proficiency in English is a requirement
• Proficiency in data management and IT system use, eg Office tools
• Self-independent as well as a team player
• Experience from hoisting and mining business and project management skills are a merit
• You are a driven and curious person who takes pride in commitment and to deliver result
• You are good at working in teams and a relationship builder

More about us

Recruiting Manager Julia Wastljung, +46 725 06 25 70, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Blomqvist, +46 768 06 00 11; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-hybrid