On-Site Service Specialist

Om jobbet

Location:
Ludvika, Dalarna County, Sweden

Job ID:
R0038558

Date Posted:
2023-12-21

Company Name:
HITACHI ENERGY SWEDEN AB

Profession (Job Category):
IT, Telecom & Internet

Job Schedule:
Full time

Remote:
No

Job Description:

Embark on an impactful journey as an IT On-Site Service Specialist! Take charge of delivering top-tier Desk Side Support to IT users, addressing physical intervention needs with finesse. Dive into the heart of incident resolution by collaborating seamlessly with diverse support teams within the dynamic IT department. Your pivotal role extends beyond technicalities-you become the face of our IT organization, bridging the gap between customers and other IT functions. Elevate your career and be the driving force in delivering unparalleled IT solutions!

Your Responsibilities

Manages device and accessory stock, updating the Configuration Management Database (CMDB). Coordinates logistics for device transportation between locations using local providers. Handles warranty cases with Original Equipment Manufacturers (OEM) vendors. Provides end-user support, ensuring IT equipment functionality in collaboration areas. Adheres to OSS governance, participating in meetings and following escalation processes. Recommends equipment modifications for operating efficiencies and customer satisfaction. Supports process engineering and maintenance related to non-standard IT hardware, systems, and production equipment when applicable.

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Conducts regular inventory checks for relevant hardware.
• Identifies and report potential risks that could impact the quality of OSS services.
• Hosts and assist third-party technicians.

Your Background

• Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
• Proactive and solution-oriented mind-set
• Demonstrates an ability to work independently and is self-driven
• Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

Tools:

Service Now, MS Office 365, Windows, iOS, Asset Management Tools

Methodologies:

Lean 6 Sigma, ITIL

Contact

Are you ready for an exciting new challenge? Does the above description sound like you? We are exciting to hear from you! At Hitachi Energy we value you as a person and believe in personal development. Please apply today, even if you do not meet all the criteria above. Applications will be reviewed on an ongoing basis, so don't delay - apply no later than 21 of January 2024.

Recruiting Manager Ante Stanic, [email protected], will be happy to answer your questions regarding this position. Union representatives - Sveriges Ingenjörer: Elisabeth Gudmundsson, +46 107-38 32 19; Ledarna: Christer Fridlund, + 46 107-38 29 12; Unionen: Karin Ulvemark, +46 730-70 01 20. All other questions should be directed to Talent Partner Håkan Kempel, [email protected].