Customer Success Manager

Om jobbet

Alexis - the helper of People


Alexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today! Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better workplace and an exceptional employee experience. Our vision is to become the most loved people platform by employees.

⭐️ About the role

As Customer Success Manager you will be a key person in how we interact with our customers and their experience of the platform; from giving them a smooth onboarding and learning how to use the platform to ensure that they get maximum value out of Alexis. That means that you need to be a platform expert, but also that you understand our customer's needs, so you can offer the right kind of support and suggest the most fitting solution and functions. This includes being a bit techy at some times, helping out with integrations, and sometimes being able to make a suitable upsell when the opportunity presents itself.

To summarize, you will be responsible for customers' journey, going from beginners to confident users, closely monitoring customer health, and ensuring they have everything they need to get the most out of our great platform. Since Alexis is growing, we are overseeing all processes to make them as optimal as possible, meaning you have the chance to significantly impact how we operate day to day.

You will work in tight collaboration with the rest of the Customer Success & Support team, but also have cross-functional projects together with Sales, Marketing and Product.

The location for this position is our headquarters at Münchenbryggeriet in Stockholm. We practice a hybrid remote strategy, meaning we expect you to be present at the office for 2 days minimum.

👉 About you

Knowledge & Skills

• Previous experience from supportive customer roles in a B2B SaaS. If you have experience working in the HR Tech or Fintech industry, it's a big plus.
• Comfortable with making potential upsells and discussing renewals of current contracts occasionally.
• Sometimes things can get technical, so experience with common technical terminology is a plus ("RESTful API", "Single Sign-on", "IdP" are some of the words used by us every day).
• Fluent in English and Swedish. Don't be shy if you know even more languages; since we are entering new markets, additional languages can be a big plus!

Mindset

• Excellent communication skills and ability to establish strong relationships with stakeholders.
  
• Business-minded with sales qualities combined with those service skills.
  
• Takes ownership and responsibility for contribution and impact on the business, company, and people - we are in this together.
  
• Receptive and open to change, willing to learn and grow from the experience.
  

💪About what you get

At Alexis, an inclusive and open-minded workplace awaits you. We promise you a high level of autonomy, fantastic colleagues, and development opportunities. We believe in our people and focus on development and results rather than control. We share common beliefs to create a trusting, collaborative and learning culture. We are all about flexibility, offering a mix between working from home and from the office for this position.

When you join us at Alexis, you will get the latest technology equipment, a competitive salary, pension, flexible work hours, wellness and health benefits, and other nice things. But most importantly, let us grow together!

🤝 The hiring process

The hiring process is a two-way street. It's just as important that you get a chance to know us better, as it is that we get to know you. We're building a diverse team whose skills balance and complement one another.

Let us know if you're interested, apply directly with your phone without a resume if you wish. You can link to your LinkedIn page or similar.

The recruitment process will typically include about three interviews and psychometric tests to get to know you as a person and gain an understanding of your experience and skill set.

We look forward to hearing from you!

Perks and benefits
This job comes with several perks and benefits

Free coffee / tea
Get your caffeine fix to get you started and keep you going.

Near public transit
Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings and games; hang out with your colleagues.

Maternity / paternity leave
Kids are the future, go spend time with them.

New tech gear
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Remote work allowed
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 9 benefits

Working at
AlexisHR

See company profile

AlexisHR is a quickly growing tech company founded in Sweden. We create HR technology to help companies build thriving and growing teams, empower a data-driven approach to decision making and create a better workplace. To grow a business it's essential to know your team inside and out. To collect relevant data is a good start but what happens thereafter? We build a smart platform that actually helps analyzing that data, using smart algorithms and artificial intelligence to make sense of any information - connecting people and technology. But building a powerful platform doesn't mean it's supposed to be expensive, complex or difficult to handle! To us it's very important that things look nice and are easy to use and offer lots of opportunities for growth. So join us on our mission to get better together!

Read more about AlexisHR