Technical Support Scientist

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Would you like to join an innovative team driven by a bold vision - unleashing tools to accelerate breakthroughs in human health?

Job Description

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:

• Keep customers front and center in all of our work
• Be accountable and deliver on commitments
• Drive continuous improvement
• Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

The Technical Support Scientist will work in a fast-paced, team-oriented commercial and technical group providing technical presentations, technical laboratory development activities and scientific and technical support of Somalogics' core products. The work requires attention to detail, strong understanding of Companies' core and associated technologies, and a deep understanding of client applications.

• Support and train clients in using SomaLogics' core technologies pre and post sales
• Deliver technology presentations at virtual or in person seminars
• Support commercial team and customers with technical knowledgebase and problem solving
• Generate and improve various technology based collaterals such as PowerPoint, Technical Notes, Whitepapers, etc.
• Track all customer facing activities in SalesForce and maintain the engagements according to KPIs
• Participate in cross functional training across the organization
• Be part of growing team for a new-to-market products by providing VOC and prepare for go to market
• Assist Marketing, Product managers, and sales team members on messaging and positioning
• Document all technical inquiries in Companies' Salesforce system
• Perform light activities related to equipment inspection in a laboratory setting
• Additional responsibilities as directed by the head of scientific engagement

Education and Experience:

• BS degree in the life sciences or related field; advanced degree preferred
• At least 5 years laboratory experience, including technical troubleshooting, and minimum of 3 years of customer facing role is required
• Experience in biotechnology or pharmaceutical industries preferred
• Experience training others preferred
• Familiarity with CRM systems preferred
• Ability to work in a fast-paced, team-oriented environment with strict deadlines

Knowledge, Skills, and Abilities:

• Strong communication skills and the ability to establish and maintain relationships
• Demonstrated understanding and technical mastery of the needs of scientific customers and core laboratories including experience with successful technology applications and study designs
• Molecular biology or biochemistry experience with nucleic acid or protein research techniques desired
• Results-oriented with a drive to find solutions to problems
• Self-motivated, disciplined self-starter with an ability to work independently
• Ability to adapt to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong learning agility with an ability to learn, understand, and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Excellent presentation skills
• Ability to travel up to 20%

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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