Danish customer service agent to Riga

In this position, you will leverage your skills, passion, and customer-focused approach to enhance service delivery and contribute to the company's success.

What We Offer:

The opportunity to work from modern offices in Riga

Paid accommodation for the first 4 weeks

Covered flight expenses

Opportunities for career growth within the company

Private medical insurance

Monthly food vouchers

Your daily responsibilities will include:

Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs

Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes

Following provided guides and protocols during training to ensure a high level of customer satisfaction

Delivering professional customer support

Collaborating with colleagues or different teams to resolve more complex cases

Your Qualifications:

Language Skills: Proficient in Danish (B2 or C1 level) with good English communication skills (B1 level).

Experience: Prior experience in customer service is a plus but not mandatory.

Technical Skills: Good computer skills and familiarity with common software.

Problem-Solving Skills: Strong ability to research and identify accurate solutions.

Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.

Interested or have questions? Feel free to reach out via email at [email protected].

Our recruitment team is here to help!