Aurenav Sweden Filial av Aurenav Llc USA
The Customer Experience (CX) Lead for Data Centers
Om jobbet
The Customer Experience (CX) Lead for a Data Center is responsible for ensuring seamless, customer-centric interactions and delivering high-quality services to clients operating within the Microsoft ecosystem. This role requires a deep understanding of data center operations, cloud infrastructure, and the Microsoft technology stack, combined with a passion for enhancing customer satisfaction and operational efficiency.
Key Responsibilities
Customer Experience Strategy & Leadership
Develop and implement customer experience strategies tailored to clients utilizing Microsoft-based data center solutions.
Lead initiatives to enhance customer engagement, satisfaction, and retention.
Advocate for the voice of the customer, ensuring feedback is collected, analyzed, and integrated into continuous improvement plans.
Operational Excellence
Oversee the delivery of data center services to ensure alignment with Service Level Agreements (SLAs) and industry best practices.
Collaborate with technical teams to resolve customer issues related to Microsoft-based systems, including Azure, Microsoft 365, and hybrid environments.
Monitor and report on key performance indicators (KPIs) to assess and improve service delivery and customer satisfaction.
Customer Relationship Management
Serve as the primary point of contact for escalations, ensuring prompt resolution of technical or service-related issues.
Build and maintain strong relationships with key stakeholders, including IT managers, decision-makers, and partners.
Conduct regular customer reviews to assess performance, address concerns, and identify opportunities for growth.
Training & Enablement
Educate customers on data center capabilities, Microsoft technologies, and best practices for optimization.
Collaborate with internal teams to ensure staff is trained in delivering exceptional customer experiences within the Microsoft ecosystem.
Collaboration & Cross-Functional Coordination
Work closely with sales, technical, and operations teams to align customer needs with business objectives.
Partner with Microsoft account managers and support teams to enhance the customer experience.
Contribute to the development of new services and solutions based on customer insights and industry trends.
Key Responsibilities
Customer Experience Strategy & Leadership
Develop and implement customer experience strategies tailored to clients utilizing Microsoft-based data center solutions.
Lead initiatives to enhance customer engagement, satisfaction, and retention.
Advocate for the voice of the customer, ensuring feedback is collected, analyzed, and integrated into continuous improvement plans.
Operational Excellence
Oversee the delivery of data center services to ensure alignment with Service Level Agreements (SLAs) and industry best practices.
Collaborate with technical teams to resolve customer issues related to Microsoft-based systems, including Azure, Microsoft 365, and hybrid environments.
Monitor and report on key performance indicators (KPIs) to assess and improve service delivery and customer satisfaction.
Customer Relationship Management
Serve as the primary point of contact for escalations, ensuring prompt resolution of technical or service-related issues.
Build and maintain strong relationships with key stakeholders, including IT managers, decision-makers, and partners.
Conduct regular customer reviews to assess performance, address concerns, and identify opportunities for growth.
Training & Enablement
Educate customers on data center capabilities, Microsoft technologies, and best practices for optimization.
Collaborate with internal teams to ensure staff is trained in delivering exceptional customer experiences within the Microsoft ecosystem.
Collaboration & Cross-Functional Coordination
Work closely with sales, technical, and operations teams to align customer needs with business objectives.
Partner with Microsoft account managers and support teams to enhance the customer experience.
Contribute to the development of new services and solutions based on customer insights and industry trends.
Aurenav Sweden Filial av Aurenav Llc USA
FöretagAurenav Sweden Filial av Aurenav Llc USA
