Technical Support Engineer

Om jobbet

We're looking for a Technical Support Engineer to join us in our Stockholm office. Are you passionate about solving intriguing technical support cases that demand knowledge about an exciting product, understanding customer needs, and occasionally require you to think creatively and innovatively to come up with a solution? Awesome, then you should keep on reading!

What you'll do as Technical Support Engineer

• Taking ownership of technical customer issues reported through our ticketing system and seeing problems through to resolution.
• Provide technical support to customers using API integrations and assist customers with API setup and best practices.
• Handling technical deliveries to customers, such as building logic in document templates, data migrations, implementing SSO and customized delta reports.
• Document and track customer issues and resolutions.
• Guide, advise and challenge our customers and work with their solutions in a way that optimizes the value of CatalystOne in their system landscape.
• Work in the team, together with Technical consultants and Integration developers to bring out the best technical solution for our customer through all phases of the customer lifecycle.

Requirements

• Knowledge and experience in scripting language such as Javascript, Python, C#, Powershell, etc.
• Experience of configuring APIs based on architecture frameworks and guidelines.
• Experience of troubleshooting performance and functional issues.
• Fluent in a Scandinavian language, as well as English.
• A Bachelor's or a Master's degree in Computer Science, Engineering, Information Technology, or equivalent experience.

The type of person we're looking for

• Has a high customer focus and the ability to translate IT language for others with specialization in different areas.
• Has a deep technical interest.
• Takes ownership and responsibility.
• Has a positive mindset and naturally contributes to a team's success and optimistic spirit.
• Likes to deliver high quality, is structured, and has time management skills.
• Has the drive to find good solutions when faced with a problem or new challenges.

Benefits

As well as your salary, you'll receive:

• 30 days' vacation per year
• Pension and insurance package, including private healthcare
• Wellness contribution
• Laptop, Mobile phone & subscription, and home internet allowance
• Flexibility to work in a hybrid setup
• And more...

CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

We would like to inform you that all candidates who receive a job offer will be subject to a background check.

Department Technical Consulting Locations Stockholm office Remote status Hybrid Remote