Senior Service Desk Agent - 11217

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Service Desk Agent to join our dynamic team.

What you will work on:

Troubleshoot and install systems primarily in a Windows environment.

Resolve both hardware and software issues efficiently and effectively.

Manage and register cases using the company's case management system.

Provide support for Office applications (O365), Windows 7/10, Outlook, and network-related issues, including TCP/IP.

Administer authorizations and rights in Active Directory.

Deliver support via phone, remote tools like TeamViewer, and on-site assistance.

What you bring:

At least 2 years of experience in technical support/helpdesk or 1 year of experience combined with IT training.

Strong computer skills and a demonstrated interest in IT.

Excellent knowledge of Swedish and English, both spoken and written.

Experience working with case management systems and troubleshooting Office applications (O365) and Windows environments.

A meticulous and responsible approach, with a strong passion for troubleshooting and teamwork.

Preferred qualifications:

Experience with PowerShell scripting.

An interest in problem management.

Knowledge of IP telephony systems, particularly Cisco.