Operational Technology Services Engineer

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The Operational Technology Services Engineer will be part of the crew to deliver the minimum viable product, proof of concept or pilot experiences for our global strategic account in a manufacturing setting. The Engineer will engage with the customer directly with our account teams, industry teams, and services teams to envision a digital factory transformation into an actual implementation and integration at the customer site.

You will have experience in Manufacturing in any sub-verticals (CPG, Discrete, Process, Heavy Industrial, M&M, Etc.) and knowledge of typical control systems and related line-of-business applications (MES, WMS, ERP, MRP Etc) in support of operations.

Who are Industry Solutions
Industry Solutions is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment - and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
Responsibilities:

You will be responsible for moving the customer from the Minimum Viable Product or Pilot into scaled engagements and delivery planning and execution. Concepts like control towers, close loop operations, statistical process control, edge compute workloads, line and material optimisation problems and others are the scope of the MVPs to be delivered.

Integration of core Azure services from cloud and on-prem solutions at customer locations, data pipelines, data ontology, transformations, processing, serverless functions and other related cloud services combined with edge appliances and factory systems and machines. You will be expected to be hands-on with the customer and the factory & leverage the service line architecture roles and consultant roles to aid in creating the solutions and delivering the kits.

During the delivery and post completion of the Proof Of Concept/ Minimum Viable Product /Pilot, you will ensure proper documentation is created, and repositories are maintained and updated with the solutions. You will understand the internal and external solutions portfolio as relevant to manufacturing operation transformation

Pre-Sales Support

• Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal and supports drafting proposals and/or statement of work (SOW).
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and Project Managers.

Technical Delivery

• Follows capacity process outlined by Global Capacity Management team and Maintains tools with up-to-date skills and availability.
• Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to adopt and optimise Microsoft technology solutions.
• Participates in project planning and develops project documents by identifying the risks and dependencies, communicating the business value of planned solutions to customers/partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artefacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).
• Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture.
• Manages escalations, analyses situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
• Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.

Qualifications:

• Degree in Computer Science, Engineering, or equivalent experience in a relevant area of business leadership OR equivalent Manufacturing Operational experience OR Automation Industry experience
• Project Management certification (e.g., PMP, Scrum)
• Experience in programming the PLCs using Ladder Logic (preferred if know additional PLC programming languages - IL, ST, FBD, C/C++)
• Knowledge of Industrial communication protocol (Modbus, EtherNet/IP, DeviceNet, BACnet, DNP3, S7comm, OPC UA, etc.)
• Knowledge of SCADA, OPC DA/ UA, data historian software and systems
• Experience with Kepware, Matricon, Softing or similar
• A good understanding of Cloud Databases
• Ability to work both independently as well as collaborating in a fast-paced team environment where technology and customer requirements can change
• Creative thinking and good at problem-solving, self-motivated with a positive "can-do" attitude and teamwork
• Experience of working on-site and with the customer's local teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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