Head of Operational Excellence

Head of Operati o nal Excellence

As Head of Operational Excellence, you will play a key role in designing, implementing and developing our IT operating model . This includes driving best practices, optimizing processes, enhancing service delivery and ensuring alignment with business goals . You will report directly to Group CIO and work closely with IT leadership, cross-functional teams and key business stakeholders to foster a culture of excellence, accountability and continuous impro vement.

Key Responsibilities:

• Develop and lead the IT Operational Excellence strategy and roadmap .

• Define and track KPI's and benchmarks to measure operational effectiveness and drive accountability.

• Drive the design and implementation of IT processes aligned with organizational priorities.

• Work together with other operational excellence specialists to drive adoption of the IT Operating Model, common principles and good practices used in everyday work .

• Support risk management, compliance and audit activities.

• Work closely with leaders to identify opportunities for process enhancements .

• Provide training and guidance to teams on new processes .

• Facilitate change management in leading and supporting operational initiatives .

• Coach and facilitate teams and individuals to identify and implement improvement opportunities

Qualifications :

• Bachelor's or master's degree in computer science, Information Technology, or a related field.

• 10 + years of experience in IT operations, IT service management or process improvement roles.

• Strong knowledge of ITIL , Lean or similar frameworks

• Excellent verbal and written communication

• Strong analytical, problem-solving and leadership skills

• Ability to lead a variety of cross-functional team members

• Excellent organizational and follow-up skills

• Experience in project management

• English language both written and verbal. Swedish and Finish are a merit.

Why Join Us?

At Boliden IT, you will be part of a forward-thinking team that is at the forefront of digital innovation in the mining and metals industry. You will have the opportunity to make a significant impact on our digital transformation journey and contribute to a more sustainable future.

Are you ready to take on this challenge and become our new Head of Operation Excellence ? Apply now and be part of our exciting journey!

This role is located in the Boliden office or Stockholm office .

Apply before the 30th of May 2025 to be part of something truly meaningful! Selection will be ongoing, so we are looking forward to receiving your application as soon as possible.

Do you want to know more about the position? Please contact the recruiting manager Mathias Nilsson, CIO via mail: mathias.nilsson@boliden.com

Questions regarding your application are answered by Talent Acquisition Partner Jessica Grönwall via mail: jessica.gronwall@ext.boliden.com

Trade union information is available from Giovanni Cibrario , SACO, 070- 225 67 53, Andreas Mårtensson, Unionen , 070-541 83 93 or Peter Markström , Ledarna , 0910-77 40 09.

If you are a representative of a recruiting firm, please refrain from contacting us about this posting. We appreciate your consideration.

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