Customer Engineer (Messaging)

Om jobbet

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you looking to join a high performing team where you help customers use the latest Microsoft 365 features, where you receive cutting edge training on deep engineering topics and where you are empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the centre of everything you do? Do you want to use the latest versions of our products to collaborate anywhere and in the most efficient way? If so, the M365 Customer Engineer position is for you! We need enthusiastic people to provide technical leadership to our customers. We need you to assist them on their transformation journey and ensure their modern work solutions are optimized and healthy.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area, in this case, M365 and M365 Products. CEs provide technical support including risk assessments and tuning to operate and optimize a customer's cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer's Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Wondering if this role is for you? Go ahead and apply and we will answer your questions during the application process!
Responsibilities:

The primary focus and responsibility will pertain to support of Microsoft's platform technologies with specific emphasis in the following areas:

• Exchange 2013-2019 experience, deploying, maintaining and administering.
• Office 365 Exchange Online. Cloud only and/or Hybrid. Security and Compliance Centre.
• PowerShell scripting optional but preferable.
• Experience with Microsoft Server, Active Directory and related technologies.
• Experience with 3rd party mail gateway solutions (e.g. McAfee, Mimecast, Proofpoint, etc.)

As a CE, you will provide specialized technical support and training, both onsite and remote. The ideal candidate will be totally customer obsessed around delivering an outstanding service, able to devise and implement action plans and communicate clearly with both internal and external stakeholders.

The roles further breakdown into 3 core areas:

Support Management

• Acquire expertise in a specific solution, or several products, feature functions, or services.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engage in strategic service delivery planning, in partnership with the virtual account team to strengthen targeted customer relationships.
• Develop and communicate realistic performance goals and standards.
  Build plans that consider potential obstacles and immediate and long-term consequences.
• Provide stakeholder assistance throughout deployment to avoid/resolve technical issues.
• Allocate and align resources to optimize the customer experience.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results

• Seek opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provide and drive actionable feedback across groups about the customer/partner experience and competitor threats.
• Modify existing deliverables or, where applicable, create new content.
• Seek opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business

• Consistently apply "lessons learned\
  Qualifications:
  
  We are looking for individuals who are passionate about modern technology and can support common Microsoft 365 customer needs. We are keen to engage with talented individuals who can demonstrate expertise in a specific solution or several M365 products and lead our customers on their M365 adoption and consumption.
  
  We are looking for candidates passionate about learning the following areas:
  
  Technical:
  
  • Exchange server management.
  • Windows Server best practices.
  • Email security principles
  • Exchange High Availability (HA), fault tolerance and disaster recovery.
  • Exchange Server and Outlook client troubleshooting.
  
  The ideal candidate would have pursued the following certifications:
  
  • Exam MS-200: Planning and Configuring a Messaging Platform - Learn | Microsoft Docs
  • Exam MS-201: Implementing a Hybrid and Secure Messaging Platform - Learn | Microsoft Docs
  • Exam MS-100: Microsoft 365 Identity and Services - Learn | Microsoft Docs
  • Exam MS-101: Microsoft 365 Mobility and Security - Learn | Microsoft Docs
  • Exam MS-500: Microsoft 365 Security Administration - Learn | Microsoft Docs
  
  
  Other skills for this position should include:
  
  • Confident in delivering technical workshops in an international environment
  • Excellent interpersonal and presentation skills, both verbal and written
  • An analytical approach to problem solving.
  • Ability to deliver presentations, discuss the products features at a solutions level.
  • The ability to manage customer escalations and work under pressure.
  • The ability to perform self-directed learning in a rapidly changing environment.
  • Capabilities to operate in a flexible team environment with minimal supervision.
  • Hold, or be eligible to hold and maintain an Swedish Government Security Clearance
  
  
  Citizenship Verification: This position requires verification of Swedish Citizenship to meet federal government security requirements.
  
  Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
  
  Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.